The Jewellery Channel Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our services, then you can be assured that it will only be used in accordance with this privacy statement.
The Jewellery Channel Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy became effective from November 2006 and was updated in May 2018 to reflect the changes required under the GDPR legislation.
What we collect about you
We collect personal details in order for us to process your purchases or provide services from our website or call centres, this forms the legal basis for using your data. We collect:
- Your name
- Home address
- Delivery address
- Email address
- Telephone number
If you call one of our contact centres we use call recording technology and any notes of the discussion with the call centre agent are collected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
To find out more about what cookies we use and your consent to using cookies visit our cookies policy page.
How we process data
The Jewellery Channel Ltd acts as both a data processor and a data controller for your personal information. This means that we process your data and we use third parties to process your data on our behalf. We audit all third parties to ensure they meet the standards of data protection required under the GDPR. The third party data processors that we mainly use are:
|Who we share with||What we share||How it is processed||Find out more|
|The Royal Mail||Name and postal address||for delivering your orders or any written communication||https://www.royalmail.com/|
|HERMES||Name and postal address||for delivering your orders or any written communication||https://new.myhermes.co.uk/index.html|
|Mango Ethical Direct Marketing Ltd||Name, address, email address and phone number||Call centre for processing your orders or enquiries||https://talktomango.com/|
|Who we share with||What we share||How it is processed||Find out more|
|Securedmail||Name and postal address||For delivering your orders or any written communication||https://www.securedmail.co.uk/|
|DPD UK||Name and postal address||for delivering your orders or any written communication||https://www.dpd.co.uk|
Only if you opt in to marketing or opt in for writing reviews.
|To collect independent reviews of the service you received from TJC||https://www.reevoo.com/en/|
Only if you opt in to receiving marketing by email
|Reminder emails for items left in your website shopping basket||https://ndm.nelsondirectmarketing.com/|
|Nelson Direct Marketing Ltd||Name and postal address
Only if you opt in to receiving marketing by post
|Sending marketing and promotional material via the post||https://ndm.nelsondirectmarketing.com/|
|Message Media||Only if you opt in to receiving marketing by SMS||Sending marketing and promotional material via SMS||https://www.messagemedia.co.uk/|
|Mention Me||Email address and name
Only if you opt in to our Refer A Friend Programme
|To be rewarded if you refer a friend to purchase from The Jewellery Channel||https://mention-me.com/|
|Qualtrics||Your email address
(if you opt in for marketing by email)
|To send you an email that you can, if you wish, complete a survey of how satisfied you were with our service||https://www.qualtrics.com https://www.qualtrics.com/gdpr|
With the following companies we use their cloud hosted services. We do not share access to your data for processing purposes with these partners.
|SalesForce||For the hosting of the TJC website||https://www.salesforce.com/uk|
|Microsoft Office 365||For emails from or to us||https://www.microsoft.com/en-GB|
|NICE inContact||For our customer services call centre solution||https://get.niceincontact.com|
|Oracle Service Cloud||For our customer relationship management from our call centre||https://cloud.oracle.com/service-cloud https://www.oracle.com|
|IBM||The IBM Watson Digital Marketing suite to create and send digital communications to you, only if you opt into receiving marketing from us.||https://www.ibm.com/watson/|
To deliver products and services to you, it is sometimes necessary for The Jewellery Channel to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA, including our Parent Company VGL Group (https://www.vglgroup.com), or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed at https://ec.europa.eu/info/law/law-topic/data-protection_en.
We are committed to ensuring that information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we gain consent from you or we are required by law to do so. Where we gain consent to share your personal information we make it clear to whom the data is being shared and for what purpose.
We would like to send you information about the services of ours which may be of interest to you. If you have agreed to our terms and conditions or have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please visit our website (you data section) or call our contact centre to change your marketing preferences.
Access to your information and correction
The Jewellery Channel Limited
Customer Care (Subject Access Request)
PO BOX 443
If you are unable to download the form contact our call centre and we will post you a copy. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.